Storage Revolution = Worst Treatment of a Customer Award
Don't EVER shop at Storage Revolution - I have never been treated so poorly. I bought a bath tray there on November 17, 2008 as a Christmas gift for my husband. Before wrapping the gift, I peeked inside the box on Dec. 10 only to discover that it was broken. No worries - I still had the receipt and original packaging, so I would simply return it or exchange it for a new one.
I arrive at the store and explain my situation to the clerk. She tells me that she inspects every item before putting it on the shelf, and accuses me of breaking the item. She cannot exchange it, and I cannot return it. I got angry with her - wouldn't you, after being accused of lying? I told her I would contact the Better Business Bureau to complain, which I did right away.
After this, we contacted the store numerous times to try to reason with them - this was a $50.00 item, and they were obviously willing to risk their reputation over it. Storage Revolution is a small business - not a chain. They rely on word of mouth.
We then proceeded to call UMBRA, the company which manufactures the bath tray. They told us that there was absolutely no problem in exchanging the broken tray for a new one for up to one year. We called Storage Revolution, and they finally relented - offering to switch our tray for a new one.
This whole ordeal took over two weeks to settle. The owner and staff were rude, unhelpful, and accusatory. I will never shop there again, and I hope you won't either. What could have been an easy solution turned out to make me angry, and wasted a lot of my time. They have lost me as a customer, and I hope they lose others as well. They do not deserve the business of Edmontonians.
posted by Kathryn @ 8:31 AM
5 comments
5 Comments:
You should stop trying to return things that you broke. Not nice.
Taking back broken product for a refund has no legal ground. In your situation, you can't prove which party broke the product. Swallow your pride and be fair to the company. If you do you will have more chance of getting a favor from the store clerk. Trust me you being mad at them doesn't get you anywhere near getting what you want.
I realize that this has been awhile since you posted this, but the store should have taken the broken item back. Not only would it have saved you the hassle of contacting the company that manufactured the product, but its also generally good business practice. I have had a couple of times in which a product I had purchased was either broken or the wrong product and was replaced by the company that I bought it from or the manufacture replaced it.
Whether you broke the item or not, the company should replace it; its just good business practice.
Under Canadian law a company does not have take back any item that they sell. In this day in age it is looked at as common customer policy to take back broken items or even clothes that don't fit in order to build trust. All companies have a right to refuse returns. Purchase at your own risk.
Maybe you could look in the box before buying it. Then you wouldn't of had to take it back.
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